Mouthpiece returns
This English version is provided for convenience only. The German version is legally binding.
9. Returning brass instrument mouthpieces (hygiene articles)
9.1 Right of withdrawal (Widerrufsrecht)
Consumers have the statutory right of withdrawal of 14 days pursuant to § 355 BGB (German Civil Code).
9.2 Hygiene articles
Brass instrument mouthpieces are considered hygiene articles because they come into direct contact with the mouth. For this reason, only mouthpieces in flawless condition can be taken back. A return is only possible if:
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the mouthpiece is in absolutely as-new condition,
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it is in its undamaged original packaging,
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the shank has been covered with adhesive tape (e.g. Tesa film) to prevent insertion marks.
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9.3 Handling and cleaning fee
A handling and cleaning fee of 30 € per mouthpiece is charged for every mouthpiece returned. This amount will be deducted from the refund. -
9.4 Exclusion from return
Mouthpieces with visible signs of use, in particular on the shank (e.g. insertion marks), or without their original packaging are excluded from return. -
9.5 Return shipping costs
The buyer bears the costs of the return shipment.
