Right of withdrawal
This English version is provided for convenience only. The German version is legally binding.
Right of withdrawal for consumers(A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity.)
Cancellation policy (Widerrufsbelehrung)
Right of withdrawal (Widerrufsrecht)
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day
- on which you, or a third party other than the carrier and indicated by you, acquire(s) physical possession of the goods, provided that you
have ordered one or more goods as part of a single order and these are delivered together;
- on which you, or a third party other than the carrier and indicated by you, acquire(s) physical possession of the last good, provided that
you have ordered several goods as part of a single order and these are delivered separately;
- on which you, or a third party other than the carrier and indicated by you, acquire(s) physical possession of the last lot or piece,
provided that you have ordered goods that are delivered in several lots or pieces;
To exercise your right of withdrawal, you must inform us (Onno Sparenborg, Baumstraße 22B, 26506 Norden, phone: 04931 97 57 780, email: sparenborg@brasswerkstatt.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You bear the direct cost of returning goods that can be sent by parcel post. You bear the direct cost of returning goods that cannot be sent by parcel post, amounting to EUR 120.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusions and early expiry
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the
consumer is decisive, or that are clearly tailored to the consumer’s personal needs;
- for the supply of goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded;
- for the supply of alcoholic beverages whose price was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract
and whose actual value depends on fluctuations in the market over which the trader has no control;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires early for contracts
- for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their
seal has been removed after delivery;
- for the supply of goods if, after delivery, they have been inseparably mixed with other items due to their nature;
- for the supply of sealed audio or video recordings or computer software, if the seal has been removed after
delivery.
Model withdrawal form (Muster-Widerrufsformular)
(If you wish to withdraw from the contract, please complete and return this form.)
- To Onno Sparenborg, Baumstraße 22B, 26506 Norden, email: sparenborg@brasswerkstatt.de:
- I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/
for the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
