Shipping & Payment
How much does shipping cost?
Within Germany, shipping costs 4.99 €; from an order value of 70 € I ship free of charge. Shipping to the EU costs 14.99 €. You will find all details in the Shipping Conditions.
How long does delivery take?
Within Germany, your order usually reaches you within 3–5 working days.
Can I collect my order in Norden?
Yes, you can collect your order from my workshop in Norden with no shipping costs. We are open on Tuesdays and Thursdays from 9 am to 12 pm and 2 pm to 6 pm, and on all other working days by appointment.
Which payment methods are available?
You can pay in advance by bank transfer or with PayPal. If you collect your order from the workshop, you can also pay in cash.
Withdrawal & Returns
Can I return my order?
Yes, you have a 14-day right of withdrawal (Widerrufsrecht). The easiest way is to use the withdrawal form. The details are set out in the cancellation policy (Widerrufsbelehrung).
Can I return mouthpieces?
Mouthpieces are hygiene articles. They can only be taken back if the mouthpiece is returned in as-new condition, in its original packaging and with the shank taped off. A handling and cleaning fee of 30 € applies per mouthpiece, and you bear the return shipping costs. More on this under Mouthpiece Returns.
Can I try instruments and mouthpieces before buying?
Yes, you are welcome to visit the workshop in Norden and try things out at your leisure. Bring your own instrument if you want to test mouthpieces. It is best to give me a quick call beforehand on 04931 97 57 780.
Workshop & Repairs
How much does a repair cost?
Many jobs have fixed prices. You will find them in the overview of repair prices.
When is the workshop open?
The workshop in Norden is open on Tuesdays and Thursdays from 9 am to 12 pm and 2 pm to 6 pm, and on all other working days by appointment. You can reach me by phone on 04931 97 57 780.
Do you also buy used instruments?
Yes, I buy used brass instruments and will also take your old instrument in part exchange when you buy a new one. Send me your enquiry via the We Buy Instruments page.
